Privacy Policy

Last updated: September 2025

At Miliano, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1Information We Collect

  • Personal identification information (name, email address, phone number)
  • Appointment and booking information
  • Medical history and treatment records relevant to our services
  • Payment information (processed securely through third-party providers)
  • Website usage data through cookies and analytics
  • Communications with our clinic (emails, messages, feedback)

2How We Use Your Information

  • To provide and manage your medical aesthetic treatments
  • To schedule and confirm appointments
  • To communicate important updates about your treatments
  • To process payments and send invoices
  • To improve our services and customer experience
  • To send promotional materials (with your consent)
  • To comply with legal and regulatory requirements

3Data Retention

  • Personal information is retained for as long as necessary to fulfill the purposes outlined
  • Medical records are retained as required by Alberta healthcare regulations
  • Financial records are kept for the period required by tax laws
  • You may request deletion of your data where legally permissible
  • Anonymized data may be retained indefinitely for analytics purposes

4Third-Party Sharing

  • We do not sell your personal information to third parties
  • Information may be shared with healthcare providers involved in your care
  • Payment processors receive necessary transaction information
  • Analytics providers receive anonymized website usage data
  • Legal authorities when required by law or court order
  • Service providers who assist in clinic operations (under strict confidentiality)

5Data Security

  • SSL encryption protects all data transmitted through our website
  • Secure servers with restricted access store your information
  • Regular security audits and updates maintain system integrity
  • Staff training on privacy and data protection protocols
  • Physical security measures at our clinic locations
  • Incident response procedures for potential data breaches

6Your Rights

  • Access your personal information upon request
  • Correct inaccurate or incomplete information
  • Request deletion of your data (subject to legal requirements)
  • Withdraw consent for marketing communications at any time
  • Lodge a complaint with the relevant privacy authority
  • Receive a copy of your data in a portable format

7Cookies & Tracking

  • Essential cookies are used for website functionality
  • Analytics cookies help us understand website usage patterns
  • Marketing cookies may be used for advertising (with consent)
  • You can manage cookie preferences in your browser settings
  • Third-party services may have their own cookie policies

8Contact Us

  • For privacy-related inquiries or requests, contact us at:
  • Email: privacy@milianomed.com
  • Phone: (403) 474-9600
  • Address: 1711 4 St SW Suite 208, Calgary, AB T2S 1V8
  • We will respond to all privacy requests within 30 days

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.